Terms and conditions
Terms and Conditions
I.
General Terms
1.1 These terms and conditions apply to the JKV Group s.r.o. website located at www.encaustic-world.com and all other sites, services, and tools where these terms and conditions appear or are linked (collectively, the "Site"). Please review the following terms and conditions of use, which govern your use of the Site (the "Agreement").
1.2 Agreement specify and clarify the rights and obligations of the "Seller":
JKV Group s. r. o.,
ID: 28814177,
VAT: CZ28814177,
Radějov 288, PC 696 67, Commercial Court in Brno, Section C70816) and the "Customers". The Agreement is according the law of the Czech Republic.
1.3 Terms and conditions do not apply to cases where a person who intends to purchase goods from the seller is a legal entity or person who is ordering goods in the course of their business or in their separate occupation.
1.4 Your use of the Site constitutes your agreement to follow and be bound by the Agreement, unless the parties agreed on another a long-term written agreement.
1.5 We reserve the right to update or modify this Agreement at any time without prior notice.
1.6 By shopping with us (on-line, e-mail, phone), you agree to our terms and conditions set here.
II.
Prices, Terms of payment
2.1 Product Information, including the prices of individual goods and its main characteristics are given for these goods in the catalog online store. Commodity prices are inclusive of VAT. Price does not include the cost of delivery to the consumer or duty.
2.2 Any presentation of goods placed in the catalog online store is indicative and the seller is not obliged to conclude a purchase agreement regarding this product.
Costs associated with the delivery of goods is available on the online store.
2.3 Availability of goods mentioned is only indicative and the seller reserves the right to possible mistakes in the price and stock availability.
III.
Acceptance of your order
3.1 The condition of the valid order is need to be filled all the required data and information.
3.2 We will send you a receipt of your order in an e-mail. Please read and check the details carefully to make sure that they are correct. If the details are not right, or if you need any help, please contact us on email info@encaustic-world.com. We will need to know any changes to your details before we send your order or it may be delayed.
3.3 When you place an order with us, we have a privacy promise to keep all of your data safe and secure.
3.4 Seller is depending on the character of trade (the quantity of goods, prices, transport costs, distance, etc.), always entitled to ask the buyer to authorize the order in a suitable manner, eg. by telephone or in writing. If the seller refuses the order authorized by buyer's chosen way, the order is considered as invalid.
3.5 The items specified in the order are the subject of the agreement. Seller agrees to deliver to its customers faultless goods in accordance with the specifications or features usual for the type of product that meets the standards, rules and regulations applicable in the Czech Republic.
3.6 Buyer agrees to the use of distance communication in concluding the purchase contract. Costs incurred by the buyer when using means of distance communication in connection with concluding the purchase agreement (the cost of Internet access, telephone costs) paid by the buyer himself, these costs do not differ from the standard rate.
3.7. Title to the ordered goods passes to the buyer, subject to payment of the purchase price of his takeover. Goods is until payment of the property of the seller.
Delivery and payment options
4.1 The products which we have in our stock we send within 2 days after recieving the order. If there is reason why the goods can not be send in time, we will inform you about delivery.
4.2 Check parcels and inspect the consignment before signing the delivery receipt. If damage or shortage is apparent when you receive your shipment, please note it on the delivery receipt. Have the delivery driver sign the receipt and verify that there is damage. Save the damaged package or carton for inspection. Open all packages immediately. Inspect merchandise to see if it is in good condition. If concealed damage (damage to materials inside a package with no external damage evident) is exposed, notify us at once.
4.3 We are not responsible for any delay in delivery if you are not there to collect your order when it arrives. It is your responsibility to tell delivery company to arrange re-delivery or collection.
4.4 International shipping is calculated based on a number of factors including the number of items you are purchasing, the weight of the items, and the destination country.
4.5 If you believe the carrier has lost your parcel please contact us and we will look to resolve the issue as quickly as possible with the carrier service in question.
4.6 You can pay for goods by gateway Comgate or to our bank account:
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FIO bank 2701216049/2010, |
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IBAN: CZ1520100000002701216049, SWIFT: FIOBCZPPXX) |
The rights and obligations of the seller and buyer
5.1 The seller has the obligation to transfer ownership of the goods and deliver the goods.
5.2 The seller has the right to refuse an order from the buyer, who repeatedly did not fulfill obligations
5.3 A buyer's basic obligations are to accept the goods and pay the sale price.
5.4 In the event that the reasons for which the purchaser must deliver the goods repeatedly or in any other way than stated in the order, the buyer shall pay the costs associated with repeated delivery of goods, respectively. costs associated with other delivery method.
5.5 If the buyer is not satisfied with purchase and the products are not damaged or incorrectly supplied, then he/she must inform us about it within fourteen (14) working days following the date of receipt in accordance with this Terms and conditions as soon as possible. The buyer must take reasonable care of the products that wish to return back and did not use them. Products should be returned in their original packaging at buyer's cost. We reserve the right to charge you for all damage to products or not returning the goods in original packaging.
5.6 The buyer should check all products which receive against the order. If the products the buyer receive are damaged or incorrectly supplied on delivery then he/she must note the details of any damage or error in supply on the delivery documentation or if the buyer is unable to view the items on receipt, he/she must inform us (by post, phone or e-mail only) within the fourteen (14) day period. He/she must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
5.7 Products are returnable or exchangeable only if the receipt is provided. You may return the item to the JKV Group s.r.o. or by the post. If the buyer choose to return any products to us, we will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that the buyer obtain proof of sending. If returned products are lost or damaged in transit, we reserve the right to charge the buyer (or not to refund any amounts attributable to) such loss or damage.
5.8 All risk in the products the buyer order (including risk of loss and/or damage to the products) shall pass to the buyer when they are delivered to the delivery address specified in the order. JKV Group s.r.o. shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.
5.9 In the rare event the buyer has a faulty item, please contact us first and arrange to return to us for a refund. Please note, if you do not use this option to return goods, we cannot refund any postage costs incurred by your return.
Returns
6.1 Withdrawal from the contract only applies to customers who buy goods as a consumer, not for its business.
6.2 In accordance with Act. No 368/2000 the purchaser is entitled to withdraw from contract within 14 days upon receipt of the goods, without giving the reasons. If he/she decides to return the goods, he/she is to send the undamaged goods, without signs of use and wear, in original packaging, back within the above time (crucial is the date of which the goods is delivered to the seller). Along with the goods you have to submit the invoice or another document providing you have purchased the goods in our Internet Shop.
We will refund the money by bank transmission or back to the credit/debit card (within 14 days upon receipt of the goods). If the buyer withdraws from the contract, the seller is not obliged to return the funds received to the buyer before he passes the buyer of goods or demonstrate that the goods the seller sent.
6.3 Withdrawal from the contract the buyer can use the model form for withdrawal provided by the seller (part of these terms and conditions at the bottom). Withdrawal from the contract the buyer sends the email or mailing address of the seller stated in these Terms and conditions.
6.4 The buyer can not withdraw from the contract when:
- the supply of goods that have been modified or custom made according to the wishes of the buyer or to his person,
- in other cases specified in § 1837 of the Civil Code of Czech Republic.
6.5 If the buyer chose different than the cheapest delivery method, which offers the seller, the seller returns to the buyer the cost of delivery of goods in the amount corresponding the cheapest offered ways of delivery.
6.6 If together with the goods is provided a gift, the gift agreement between buyer and seller concluded with a condition subsequent that in case of a withdrawal from the contract the buyer loses entitled to a gift and is required along with the goods also return provided gift. Otherwise, the value of the gift will be deducted from the refund amount.
Guarantee claim guidelines
7.1 Complaints are solved immediately after receiving the goods. We will arrange refund, the replacement or repair of the product. It takes no longer than 30 days. The seller is obliged to accept the complaint in writing or in place of business. The seller is obliged to issue the buyer a written confirmation that the buyer has exercised the right, what the content of the complaint and what method of claim handling requires buyers. Furthermore, to confirm the date and method of settling the claim, including confirmation of repair and its duration, or a written justification for rejecting the claim.
7.2 If the defect effect within six months of receipt of goods by the buyer, it is considered that the product was defective already upon receipt. The buyer is entitled to exercise the right of defect that occurs in the consumer goods during the twenty-four months from the receipt. This provision shall not apply to goods sold at a lower price to the defect for which the lower price was negotiated to wear and tear caused by its common use, for used goods for defects caused by use or wear that goods should take over the buyer, or if it appears because of the nature of the goods.
7.3 In the event of defects the buyer may submit a complaint and request:
- exchange for new goods.
- the repair of goods,
- a reasonable discount on the purchase price,
- withdrawal - in the event of serious defect.
7.4 When lodging the complaint, please submit:
- copy of the purchase document (invoice),
- goods under complaint,
- description of the defect.
The purchaser is to deliver the goods under complaint to the place where the complaints are lodged at his own expenses (mostly to by send by post). The goods under complaints as cash on delivery will be not accepted.
In case of a justified complaint, the JKV Group company will deliver the new goods to the customer at its own expenses.
The guarantee does not cover the damages caused.
Cookies
Buyer agrees with the storage of so-called cookies on his computer. In the event that the purchase on the website can be made and obligations of the seller to fulfill the purchase contract without attendance to store called. Cookies on the computer of the buyer, the buyer may cancell the consent under the preceding sentence at any time.
Alternative dispute resolution
For alternative consumer disputes of the contract of sale is relevant the Czech Trade Inspection, headquartered Štěpánská 567/15, 120 00 Praha 2, ID: 000 20 869, Internet address: https://adr.coi.cz/cs. Platform for dispute resolution online found on the Internet at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer of the purchase contract.
European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Praha 2, Internet address: http://www.evropskyspotrebitel.cz is the focal point of the European Parliament and of the Council (EU) no. 524/2013 of 21 . May 2013 to resolve consumer disputes online and amending Regulation (EC) no. 2006/2004 and Directive 2009/22 / EC (Regulation on consumer ODR online).
The seller is entitled to sell goods on the basis of a trade license. Trade control is carried out within the scope of their respective trade office. Czech Trade Inspection performs in a limited scope, inter alia supervision over compliance with Act no. 634/1992 Coll., On consumer protection.
Final Provisions
Any agreement between the seller and the buyer is under the law of the Czech Republic. If the relationship of the purchase agreement includes an international element, the parties agree that the relationship is governed by Czech law. This does not affect the consumer's rights arising from generally binding legislation.
Seller is not in relation to the purchaser bound by codes of conduct within the meaning of § 1826 paragraph. 1 point. e) of the Civil Code.
Seller is not responsible for errors caused by interference of third parties into the Internet business, or as a result of its use in conflict with its purpose. Buyer must in using the Internet to use trade practices that could have a negative impact on its operations and shall not engage in any activity that might him or allow third parties to unlawfully interfere with or use software or other content of the online shop and enjoy the online store or parts of equipment or software in a way that would be inconsistent with its intended use or purpose.
The Buyer takes over the danger of changing circumstances within the meaning of § 1765 paragraph. 2 of the Civil Code.
Text trading conditions may change or supplement seller. This provision shall not affect the rights and obligations arising after the effective period of the previous version of business conditions.
The part of business conditions is the model Form for withdrawal and Complaints procedure.
These terms and conditions come into force on April 4, 2020.
Form for withdrawal
(Fill in the form and send it back only if you want to withdraw from the contract.
The form should be printed, signed and send back with returned goods).
Addressee
Company: JKV Group s.r.o.
Registered office: Radějov 288, 696 67 Radějov, Czech Republic
VAT: CZ28814177
E-mail address: info@encaustic-world.com
Phone number: +420 607 859 200
Hereby give notice within a period of 14 days from receipt of goods withdrawal from the contract of sale of goods (*) / provision of the following services (*):
- Ordered (*) / received (*)
- Order Number:
- Cash ask to return to the card or account number: (*)
- Name and surname of the consumer:
- Address the consumer:
- Email:
- Phone:
In (Fill in space) on (insert date here)
(signature)
The form for filing a complaint
(Fill in the form and send it back only if they want to claim the goods within the statutory period. The form should be printed, signed and sent along with the returned goods).
Addressee (the seller)
Company: JKV Group s.r.o.
Registered office: Radějov 288, Radějov 69667, Czech Republic
VAT: CZ28814177
E-mail address: info@encaustic-world.com
Phone number: +420 607 859 200
Consumer:
Name:
Address:
Phone and e-mail:
Exercising the right of defective performance (complaints)
Dear Sirs,
day (*) I have in your shop (*) created order (order specifications see below). Purchased product has the following defects (* here it is necessary to describe in detail the defect). I demand to settle the claim as follows: (* There should be a desired method of execution described in detail, for example - "because it is a removable defect, I demand to repair the product at the latest within the legal deadline of 30 calendar days). At the same time, I ask you to issue a written confirmation of the claim, stating that I exercised the right of what the content of the complaint, together with my claim for repair / replacement, and then confirm the date and method of settling the claim, including confirmation of repair and its duration ( if it is a repair, not replacement).
- The date of order (*) / received (*)
Second order number:
- Funds for order, or even shipping were sent way (*)
and will be returned back way (in the case of transfer to an account, please send me the account number) (*).
In (Fill in space) on (insert date here)
(signature)
PRIVACY POLICY
Privacy policy
I.
Basic provision
The administrator of personal data under Art. 4 point 7 of the European Parliament and of the Council (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (hereinafter "GDPR") is a company JKV Group s.r.o., ID: 28814177, headquarters in Radějov 288 (hereinafter the "administrator").
Contact information are Administrator:
Address: Radějov 288, Radějov 69667, Czech Republic
email: info@encaustic-world.com
Phone: +420 607 859 200
Personal data means any information relating to an identified or identifiable natural person; an identifiable natural person is an individual who can be identified directly or indirectly, in particular by reference to a specific identifier, such as name, identification number, location data, network identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of individuals.
Administrator did not appointed Commissioner for Personal Data Protection.
II.
Resources and the categories of personal data
Manager only processes personal information that you have provided and / or acquired on the basis of fulfillment of your order.
Manager handles your identity and contact information and data necessary for performance of the contract.
III.
Legitimate reason and purpose of the processing of personal data
Legal reasons the processing of personal data
Only the contract between you and the trustee pursuant to Art. 6, paragraph. 1 point. b) GDPR.
The purpose of processing personal data
process your order and the rights and obligations arising from the contractual relationship between you and the administrator; when ordering the required personal data that are necessary for the successful execution of the order (name, address, contact), provision of personal data is a necessary requirement for the conclusion of the contract, without providing personal data is not possible to conclude the contract or her by the administrator to perform,
By the Administrator no automatic individual decision under Art. 22 GDPR.
IV.
Retention time
Manager keeps personal data only for the time necessary to exercise the rights and obligations arising from the contractual relationship between you and the administrator and claims of the contractual relations (for a period of 5 years from the termination of the contractual relationship).
After the period of retention of personal data manager personal data erased and discards.
V.
Recipients of personal data (administrative subcontractors) are persons:
- involved in the delivery of goods / services / making payments under the contract,
providing services for the operation of e-shop and other services in connection with the operation of e-shop,
- accountants and tax advisors,
- employees and invoicing expedující ordered goods.
The administrator does not intend to transfer personal data to a third country (to a country outside the EU) or international organization.
VI.
Your rights
Under the conditions set out in GDPR you have:
- the right of access to their personal data pursuant to Art. 15 GDPR,
- the right to correct personal data pursuant to Art. 16 GDPR or processing restrictions pursuant to Art. 18 GDPR.
- the right to erasure of personal data pursuant to Art. 17 GDPR.
- the right to object to the processing according to Art. 21 and GDPR
- the right to data portability under Art. 20 GDPR.
- the right to withdraw consent to the processing in writing or electronically to the address or e-mail administrator referred to in Art. III of these conditions.
You also have the right to file a complaint with the Office for Personal Data Protection in the event that you think was violated your right to privacy.¨
VII.
Terms of security of personal data
Manager declares that he has taken all appropriate technical and organizational measures to protect personal data.
The administrator has taken technical measures to protect the data storage and storage of personal data in paper form.
Manager declares that personal data can be accessed only by authorized person.
VIII.
Final Provisions
Sending an order from the online order form, you confirm that you are familiar with the terms of privacy and that you accept in its entirety.
You agree to these terms by checking the approval through an online form. By checking the consent you acknowledge that you are familiar with the terms of privacy and that you accept in its entirety.
The administrator is entitled to change these conditions. The new version of the Terms privacy publish on its website and also will send you a new version of these conditions, your e-mail address you provided administrators.
These conditions come into force on April 4, 2020.